Order Processing

All orders are carefully prepared and dispatched within 1–3 business days of purchase. Orders placed on weekends or public holidays will be processed on the next working day.

Please note that during peak periods, launches, or promotional events, processing times may be slightly extended.

Shipping Destinations

We currently ship within the United Kingdom only.

If you are interested in international shipping, please contact us at u@ginocello.com, and we will be happy to advise on availability.

Delivery Times

Once dispatched, delivery typically takes:

• Standard Delivery: 2–4 business days

• Express Delivery (if available): 1–2 business days

Delivery times may vary depending on location and courier service.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Any applicable charges will be clearly displayed before payment is completed.

Age Verification

Ginocello products are alcoholic beverages.
By placing an order, you confirm that you are 18 years of age or over.

Age verification may be required upon delivery. If valid ID cannot be provided, the courier may refuse delivery.

Missed or Failed Deliveries

If a delivery attempt is unsuccessful due to absence or inability to provide valid ID, the courier may reattempt delivery or return the parcel to us. Additional charges may apply for redelivery.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at u@ginocello.com, including your order number and clear photographs of the issue. We will resolve the matter promptly.

Contact Us

For any shipping-related questions, please contact:

Email: u@ginocello.com
Website: www.ginocello.com